Return Policy
Returns and Exchanges are accepted within 30 days if the part is in the same condition when received as it was sent out. This includes not opening boxes of parts listed as sealed.
All Repairs are covered with a one (1) year KR Automation warranty (see Warranty Policy for full terms).
Returns are accepted for most unopened items. Returns:
- Require pre-approval and an RMA (Return Merchandise Authorization)
- Are subject to a 25% restocking fee
Direct Internet Sales — Return Terms
- The cost of shipping and risk of loss for the return shall be upon the Customer.
- Company shall deduct a twenty-five percent (25%) restocking fee from the refund of the sale price.
Repairs — Non-Return / Non-Response Policy
If, after inspection, Company determines the Goods cannot be repaired, or if the Customer rejects the quote or cancels the order, the Customer must either direct Company to dispose of the Goods or arrange return shipment, at the Customer’s sole cost and risk. A Customer’s failure to respond to a repair quote with a return request or purchase order within sixty (60) days of receiving the quote will be considered as surrendering the item to KR Automation.
For any questions concerning a KR Automation return, exchange, or RMA request, please email sales@krautomationinc.com.